FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All of the items in my shop are made to order, but CLOSET OF HJK turn around policy is just one-three days. After your items have been it shipped it should only take 4-7 business days for you to receive your items! All orders are shipped via USPS.
There are options to RUSH YOUR ORDER [priority 2-day shipping], or OVERNIGHT YOUR ORDER, for an additional fee. These options will change your expected delivery time and are available during checkout.

Shipping estimates are approximate and sometimes it may take a longer. All orders are shipped via USPS with tracking numbers sent directly to your inbox to the email you provided when checking out. If you're waiting for your order and haven't received a tracking number yet, PLEASE check your junk folder before emailing us. More often than not you'll find your shipping confirmation email there with tracking information. 

 

 DO ORDERS INCLUDE INSURANCE?

No, all standard shipping orders do NOT include insurance. Once an item is shipped and issued a tracking number, CLOSET OF HJK cannot and will not be held liable for lost packages, or packages that were not "delivered on time". Once your items has been shipped, it is completely out of our control, and in the hands of the USPS to deliver your package. I know that this can be hard sometimes, and although I wish that I could hand deliver every single item to insure that it gets to its destination, it's just not possible. Thank you for understanding.

 

WHAT'S YOUR RETURN POLICY?

Because your items are handmade and made to order, we are not able to offer a refund for your order at this time, and will only be eligible for an exchange IF there is an error on our part, e.g., you received an incorrect or defective item.

If this is the case, please contact us promptly upon receiving your order by email, closetofhjk@gmail.com, and we can work together on getting you the right/different item!

 

DO YOU TAKE CUSTOM ORDERS?

YES! Essentially your entire order is a custom since you are choosing from hundreds of fabrics to create your very own order, but if by chance you are looking for something more specific and you do not see it, please feel free to contact me and we can work together on finding exactly what you have in mind!

 

WHAT IS THE DIFFERENCE BETWEEN AN ALLIGATOR CLIP OR ADJUSTABLE ELASTIC?

An alligator clip will attach to any collared shirt and is a great option for those who would like to use as a hair bow and a bow tie. Adjustable elastic goes around the neck, is adjustable, and is a completely customized fit for all ages. 

 

DO YOU PROVIDE WHOLESALE/WHOLESALE PRICING?!
Wholesale pricing is always available and we are always looking to expand our brand through wholesale avenues. Please contact me to receive volume requirements and discounts available.

DO YOU SHIP INTERNATIONALLY?
We do offer international shipping for an additional flat rate fee. This option will be available  to you when you check out.

 

Have a question that hasn’t been answered above? Please feel free to email us at closetofhjk@gmail.com or use the contact form on the main menu.